Carepath’s Chronic Disease Management Program is part of your benefits program.

When you are faced with ongoing medical concerns, things change instantly. A few minutes with your doctor may not be enough time to ask all the questions you and your family may have. You don’t have to go through it alone.

Carepath’s Chronic Disease program connects you to a Nurse Care Manager who provides personalized support and expert health care system navigation. From diagnosis through treatment and recovery, you and your family can receive assistance to manage all types and stages of chronic disease, including cancer.

Second opinions are just the first step in the journey.

As part of the Carepath program, you have access to medical second opinions. For oncology, our Medical Advisory Board is available to you, which includes some of the leading oncologists in Canada. For other chronic diseases, we will connect you with the world-renowned Cleveland Clinic.

Along with providing support navigating local health resources, you can also explore treatment options outside of Canada. Your Nurse Case Manager will guide you to credible sources of treatment, partnering with the global reach of the Cleveland Clinic.

How Carepath helps you and your family

Assessing your current treatment plans to ensure they’re consistent with medical best practices
Helping you understand your medical condition and treatment options
Facilitating access to tests, treatments and clinical trials
Developing questions for medical appointments
Providing ongoing virtual nursing support, health education and coaching
Receiving a virtual medical second opinion, when needed
Assisting you in finding and accessing local resources, such as physiotherapy, occupational therapy, speech language pathology, dietitian services, pain programs, social workers and other community resources
Empowering you to take an active role in your treatment and recovery plan
Supporting and helping you understand the information so you can make informed health care decisions

Carepath’s Health Care Navigation program provides individualized case management for all medical conditions. A single point of contact with one Nurse Case Manager maintains continuity in care.

All services are delivered virtually via telephone or through secure video conferencing facilitating timely and efficient support. Your Nurse Case Manager is here to assist you through diagnosis, treatment and plan of care. The program works in parallel to the public health care system and does not replace your current health care team.

How the program works:

When you call the toll-free number you will be connected with our intake team who will ask you some general questions. An email is then sent with a link to the program consent forms. Upon completion of the documents, a Nurse Case Manager will contact you within 1-2 business days. This is an opportunity for the nursing team to answer any questions regarding the navigation program, conduct a thorough review of your medical history, current diagnosis, associated symptoms, and to discuss any other questions you may have about your condition.

Services Include:

Scheduled telephone appointments based on your agenda and support needs;
Thorough review of your treatment plan ensuring consistency with evidence-based practice;
Ongoing health education and coaching;
Explanation of options for diagnostic testing and treatment(s);
Assistance with how to access diagnostic tests and clinical trials;
In partnership with the Clinic powered by Cleveland Clinic/American Well, you are eligible for a medical second opinion when requested;
Navigation through local health care resources and treatment locations;
Review of private care options;
Development of questions for utilization during medical appointments;
Telephonic or secure video conferencing medical and emotional support;
Navigation through community organizations;
Assistance in how to access home care, physiotherapy, occupational therapy, speech language pathology, dietitian services, pain programs, social workers, and many other community care resources;
Empowerment to take an active role in your treatment and recovery plan;
Support in making informed health care decisions.

Upon completion of the navigation your Nurse Case Manager will provide a comprehensive summary of the resources provided during your journey. An optional Carepath Satisfaction Survey used to improve the delivery and experience of our services will also be sent out.

To access this service, please complete the form below or call 1-866-883-5956 (representatives are available 7:00am to 11:00pm ET, 7 days a week).

Please identify yourself as a Rogers team member and provide your employer’s name when registering with the program.

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